Shipping Policies and FAQ
What is the standard turnaround time for shipping?
On average, orders ship 1-2 weeks after an order is placed. However, orders placed during new releases and sales at times can take 2-3 weeks for shipment. Please note, during high volume periods, the shipping labels are printed in advance and movement on the packages can be seen 1-3 business days after tracking is emailed. Subscription boxes will ship throughout the last week of the month - any delays will be communicated by email, posted on the updates on the main page, and on the @simplygildedbox account.
PRESALE orders will take 2-3 months to process as they are ordered after the presale period has closed.
Where is my order?
Please refer to your tracking number for up to date information on shipping status. I currently use the USPS as my solo shipping carrier - if there are further issues with your tracking, please contact USPS for assistance. Please note there are occasionally unforeseen delays and interruptions with service that may affect expected arrival time. Simply gilded is not responsible for delayed packages, including those who have opted for priority mail shipment.
If a package has not been marked delivered, policy is to wait at least 4 weeks from the date the package was shipped until the package is declared lost. After this point, you may contact support at email@example.com for regular shop orders, and firstname.lastname@example.org for subscription orders.
If your order has not been received 30 days after tracking has been sent, please contact customer service to inquire. If no contact has been made within 60 days of package shipment, we will be unable to assist.
Please note that simply gilded is NOT responsible for international packages that have been held by or lost by your country's local customs/post office. If your package has been marked delivered yet you have not received it, please contact your local post office to resolve.
I placed my order and need to change my address.
Regular shop orders: Please make sure that your address is correct before checking out as it will not be changed after a regular order is placed. Most orders begin processing immediately after order placement.
PRESALE orders: Please refer to the guidelines outlined in the Presale terms and conditions as we do allow address changes on these orders.
Subscription box orders: Please make sure to update your subscription box address via the subscription account management dashboard before the 16th of the month for recurring orders or during enrollment for new subscribers. If you need assistance with this, feel free to email email@example.com.
If you use Apple Pay, please make sure the associated address on file with Apple Pay is correct as the shipping will default to the address on file with this payment system.
Simply gilded is not liable for packages shipped to addresses that were not updated prior to checkout.
For all packages marked 'delivered' but not received:
Occasionally the USPS will mark a package delivered 1-2 days before the package arrives. I kindly ask that you be patient in these instances and wait 1-2 business days before reaching out to customer service.
If the package has still not appeared, please check with the office (if you live in an apartment complex) or check with neighbors to see if the package can be delivered.
If the package is still not recovered after this point, please check with your local post office.
If your order was shipped priority, you may file a claim after 15 days by visiting https://www.usps.com/help/missing-mail.htm. for The USPS can also be contacted at 1-877-275-8777 to see if the package can be recovered and delivered correctly
First class packages - you may open up a missing mail search after 7 business days by visiting the USPS site at https://www.usps.com/help/missing-mail.htm
Please note simply gilded is not liable for missing packages marked as 'delivered' that are either misdelivered by the post office or due to theft on your property. Thank you for understanding.
Where is my subscription box order?
Subscription boxes are mailed on the last week of each month. There are occasionally delays, but subscribers will be given notice in case of delay. Please refer to the tracking number that is sent when the package ships.
Please note that international packages are picked up on a specified date -- labels may be pre-printed a few days in advance of shipment/pickup.
Where is my tracking?
Tracking is emailed to your on file email address once your order has shipped. Please refer to this tracking number before reaching out. However, if your tracking is not available as it sometimes does not update international tracking numbers, please contact us at firstname.lastname@example.org for regular orders and email@example.com for subscription box orders.
General Shipping policy
♥ I ship within the US via USPS and also offer international shipping. If you choose international shipping, it will be via USPS
♥ Domestic and International customers have the option to purchase USPS priority shipping. Although we do try to prioritize these orders, this is not a guarantee. Any delays in shipment due to the mail system are unfortunately out of our control. No refunds will be issued for priority shipping that is delayed in transit.
♥ International buyers - there are occasionally long delays and hold ups at customs - simply gilded is not responsible for any packages that are held up or returned due to customs clearance. If buyer does not pick up your package in the allotted time for customs, buyer is responsible for any reshipment costs pending return of package.
♥ Buyer is responsible for any customs, fees, or tariffs associated with international shipping. I will not change the value declared on international orders, so please make note when checking out. NOTE - CUSTOMS fees vary by country and are based on the ITEM COST - sale price is not taken into consideration for some countries so please keep this in mind when checking out. simply gilded is not responsible for customs charges and it is buyer's responsibility to make sure they are purchasing with this in mind.
♥ Combined shipping is not available. Please make sure your order is correct before checkout.
♥ If an order is needed within a certain time frame, buyer is responsible for contacting shop BEFORE placing order as different shipping methods (priority, express etc) will be discussed to fit the necessary schedule. Shop is not responsible for packages that do not arrive by a certain date due to unforeseen delays. Shipping upgrades are available upon request.
**Last update 2/25/20